If your question is not answered here, or you require support, please contact email@example.com.
Section A — Licensing
What does "fair use web licence" mean?
We know the pain and struggle of licensing typefaces for low budget projects and we want to make this right. We trust our customers, hence you can use the fonts repeatedly, in multiple projects, for various clients, as long as you feel there is no chance you could purchase a separate web licence. For larger websites (50k+ visitors/month), please get in touch.
Can I license FK fonts for use in apps or broadcasting?
We handle these licences case by case. Please contact us with more details.
Can I test your typefaces before purchase?
We provide free trial files upon request via e-mail. Please be aware that our trial files contain only uppercase and lowercase letters, numerals and limited set of punctuation. You may use these files only for testing visuals and to deliver a presentation to your clients to demonstrate a potential use of the typefaces. Please do not use the trial font files for production. You must not modify, sell or redistribute trial font files.
Section B — Payment
How does your payment system work?
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Please be aware that Paddle collects your information at checkout to process your purchase. You can read more about Paddle platform here.
Do you charge VAT?
As a company registered in the Czech Republic, we are obligated to charge Value Added Tax (VAT) on our sales and services within the European Union (EU). If your billing address is outside of the EU, we donʼt charge VAT. EU customers are charged their local VAT unless they provide a valid VAT ID during the checkout process, in which case they are charged 0% VAT. However, EU customers who were charged 0% VAT from us are required to declare and pay the associated value-added tax (the so-called ‘reverse charge’ procedure) in their country. Czech customers without valid VAT ID may contact us directly via e-mail.
What is your refund and exchange policy?
All sales are final and we do not offer refunds for mistakes made by the buyer or purchaser. Please check your order carefully, exchanges cannot be given.
Section C — Technical
Which font files do you provide?
Our fonts are provided in OpenType format as OTF. Fonts for the web are provided as WOFF and WOFF2.